Privacy Policy

Effective Date: 10th January 2026

1. Who We Are
Feel & Heal Animal Therapy Ltd provides animal massage therapy services. We are the “data controller” responsible for your personal data.

Contact details:
Email: tia@feelnheal.co.uk
Phone: 07732519010
Business Address: Scunthorpe, North Lincolnshire

2. What Data We Collect

We may collect and process the following data:

• Identity & Contact Data: Name, email address, phone number
• Pet Information: Pet’s name, breed, age, health or treatment information relevant to therapy
• Booking Data: Appointment history, enquiries, service records
• Payment Data: Payments are processed securely by third-party providers (we do not store full card details)
• Technical Data: IP address, browser type, and website usage (via cookies, if applicable)
• Marketing Data: Preferences for receiving marketing communications

3. How We Use Your Data (Legal Basis)

Under UK GDPR, we must have a legal basis to process your data:

• Contract: To provide services you have booked
• Legitimate Interests: To manage bookings, improve services, and respond to enquiries
• Consent: For marketing communications and cookies
• Legal Obligation: To comply with applicable laws

4. How We Use Your Information

We use your data to:

• Deliver animal massage therapy services
• Manage appointments and client records
• Communicate with you about bookings or enquiries
• Process payments
• Improve our services and customer experience
• Send occasional marketing (only if you opt in)

5. Sharing Your Data

We do not sell your data. We may share it with:

• Payment processors (e.g. Stripe, PayPal)
• Booking or scheduling platforms
• Email or marketing providers
• IT and website service providers
• Legal authorities where required

All third parties are required to respect the security of your data.

6. Data Retention

We keep your data only as long as necessary to:

• Provide services
• Maintain business records
• Meet legal or tax obligations

7. Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies & Tracking

If you use our website, we may use cookies and tracking tools such as:

• Google Analytics (to understand website usage)
• Google Ads / Facebook Ads (to measure ad performance)

These tools may collect anonymised data about your browsing behaviour.

You can control cookies via your browser settings.

9. Marketing Communications

We will only send marketing emails or messages if you have opted in. You can unsubscribe at any time by contacting us or using the unsubscribe link.

10. Data Security

We take appropriate security measures to protect your data from unauthorised access, loss, or misuse.

11. Third-Party Links

Our website or social media may contain links to other websites. We are not responsible for their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this policy or your data, please contact:

Feel & Heal Animal Therapy Ltd
Email: tia@feelnheal.co.uk
Phone: 07732519010

By using our services, you agree to this Privacy Policy.